RStudio Support

How can we help you?

I need coding help, or assistance with an open-source product.

Community

I’m looking for product documentation, troubleshooting guides, and how-to information.

Documentation

I want FAQs, task-specific help, or the Pro product support request form.

Knowledge Base

Features of Support

For a detailed description of our professional product support coverage, please see the Support Agreement.

Product notifications
Software updates and patches
24x7 self-help resources
Product documentation
Knowledge Base
Education and training resources
Webinars and videos

RStudio Community
Email support during business hours
Response within 8 business hours, 9am - 5pm US Eastern excluding holidays and weekends
Severity-based escalations
Unlimited tickets

Supported Pro product versions

These versions of RStudio Team products receive standard support services according to our Support Program.

Product	Supported versions
RStudio Workbench / RStudio Server Pro	1.4.1717, 1.4.1106, 1.3.1093
RStudio Connect	1.9.0, 1.8.8, 1.8.6
RStudio Package Manager	1.2.2, 1.2.0, 1.1.6
Shiny Server Pro	1.5.16, 1.5.15, 1.4.7
RStudio Pro Drivers	1.8.0, 1.7.0

All other versions are no longer under support.

Stay in the loop

To sign up for Product Information emails, please visit the Email Subscription page.

Support for RStudio's professional products is available via email from 9-5 ET Monday through Friday, excluding weekends and holidays. Support specifically excludes host environment, system integration, and open-source programming language topics, but we are happy to help with any RStudio-product-specific questions you may have. The full support agreement can be found here.

Looking for OS and Browser Support?

Find that on our Platform Support page

Go to Platform Support